Western Australia Coronavirus (COVID-19) Updates

WA Coronavirus (COVID-19) Updates

• Q: Is my Coaching Zone currently open?
  A: Yes. Coaching Zones in Western Australia are re-open from Monday, 18 May for supervised classes only. All regular membership payments continue to remain suspended, free of charge.  
  
  To view your club’s timetable of supervised classes and to make a booking, please select your club from the below list.
  
  Belmont: https://bit.ly/Belmont_Timetable
  
  Bentley: https://bit.ly/BentleyTImetable
  
  Kelmscott: https://bit.ly/KelmscottTImetable 

• Q: How do I book a class?
  A: Paid bookings are required online and in advance at all clubs. Bookings can be made via the Genesis Health + Fitness website or app, using your member email address to login.  
  
  To view your club’s timetable of supervised classes and to make a booking, please select your club from the below list.
  
  Belmont: https://bit.ly/Belmont_Timetable
  
  Bentley: https://bit.ly/BentleyTimetable
  
  Kelmscott: https://bit.ly/KelmscottTimetable

• Q: Are there any time limits on my visit?
  A: The state government has not set time limits. However, to keep within social distancing restrictions all supervised sessions run on the hour and are 45 minutes long, with time allocated at the beginning and end for people to safely enter and exit the gym before the next group of people arrive.

• Q: Are the changerooms open?
  A: No. While toilets are still accessible, changerooms are not. Please arrive ready to complete your supervised session and bring a towel. No towel, no train. 

• Q: Can I access the showers?
  A: No. While toilets are still accessible, showers and changerooms are not. Please arrive ready to complete your supervised session and bring a towel. No towel, no train.

   

• Q: Can I put my membership on hold?
  A: All membership payments were placed on hold in March, free of charge.
  
  Your membership will remain suspended until state government restrictions are eased enough for your club to provide you with its full service. When this occurs, you will be notified by your club via email.

• Q: How long is my membership suspended for?
  A: All membership payments were placed on hold in March, free of charge.
  
  Your membership will remain suspended until state government restrictions are eased enough for your club to provide you with its full service. When this occurs, you will be notified by your club via email.

• Q: I have a paid in full membership. What does this mean for me?
  A: All memberships, including paid in full, remain suspended until state government restrictions are eased enough for your club to provide you with its full service. When this occurs, you will be notified by your club via email.
  
  You will not lose any membership time while your membership is suspended, and your membership will be extended to cover the time your club was closed.  

• Q: Will my membership option change once my club is operating its full service?
  A: No. Your membership option will remain the same. 

• Q: What happens if I need to keep my membership on suspension?
  A: We can help with this. Please contact your club directly either by phone or email. Your club’s contact details can be found here.  
  
   

• Q: How long can I keep my membership suspended for if I cannot restart payments?
  A: Once you club is operating its full service and membership payments are reactivated, a membership suspension can be extended for a further 60 days.

• Q: What if I cancelled my membership and want to re-join?
  A: We would love reconnect. To help you get started again, complete your details here

• Q: Who do I speak to about membership enquiries?
  A: Your local club can help with this. Please contact directly either by phone or email. Your club’s contact details can be found here.